Experienced researcher trained to understand why your apps users can’t use it. Harder than it looks, but boy does it help. I can run quick and dirty user surveys, or carefully designed studies, and categorize actionable research insights for your team or your leadership.
The products I work on vary greatly in scope and intent, but I focus on the common components that make things work. The forms, layouts, buttons, ...
Hidden and unexamined assumptions are dangerous, because they can completely derail a product at any point, even after investing a huge amount of time and ...
Running a series of audits, looking at critical areas such as user flow, content and site structure, way-finding and navigation, accessibility, ...
Making the Graduate Appointment Portal a more useful tool by enhancing copy and creation of appointments, making data entry and appointment creation faster, ...
A Case Study in Human Centered Design caption: Focusing on real people to try to solve challenging problems we face in our own communities