There is no excuse for not performing usability studies. They’re fast and cheap, and very convincing. Ensuring that test occur with representative users, ...

The products I work on vary greatly in scope and intent, but I focus on the common components that make things work. The forms, layouts, buttons, ...

Running a series of audits, looking at critical areas such as user flow, content and site structure, way-finding and navigation, accessibility, ...

Making the Graduate Appointment Portal a more useful tool by enhancing copy and creation of appointments, making data entry and appointment creation faster, ...

A Case Study in Human Centered Design caption: Focusing on real people to try to solve challenging problems we face in our own communities